Health Information

With the implementation of social distancing during the COVID-19 pandemic, information and processes are changing very quickly.  In response, we are evolving the way we deliver patient care to provide safe and effective access for you to stay connected to your health care provider.

In Person Visits

With some patient care, Telehealth measures are not the best fit for your needs.  Rest assured, we are open and prepared to provide a safe environment in our clinical settings.  We have established a process to take temperatures and answer a set of potential COVID-19 exposure  and symptom questions from the comfort of your car.  As we evaluate risk factors, we ask that patients remain in their vehicles to be escorted, utilizing recommended standards set forth by the CDC (Centers for Disease Control), to enter our facilities and receive the care and compassion from our Providers they have come to expect.

We have also implemented measures to reduce risk to our patients and staff during this time by limiting the number of persons who can attend an appointment with you to one.

Before coming to one of our locations, should you have a reason to be concerned you have been exposed to or are experiencing symptoms of COVID-19, we ask that you call the facility of your choice ahead of time so that we can be prepared to take extra measures should your situation require a more isolated experience.

Appointments By Phone

Telephone appointments are a wonderful way to stay connected to your health care provider during these challenging times.  Many of our patients with routinely scheduled visits have opted for this method of continuation of care.  This provides you with the ability to stay in the comfort of your home and discuss your health concerns just as easily as you would by attending an appointment in person.  Our Provider’s offices are equipped to conduct these appointments with the same level of privacy and HIPPA compliance that you are entitled to expect.

The billing process for an appointment by telephone will be handled in the same manner as that of an in-office visit.  If your insurance plan designates a co-pay for an office visit, a co-pay will apply to the telephone appointment as well. In the event you are uninsured we have provisions in place, such as our sliding-fee scale, to help cover the expenses of the care you need.

For more information about our Telehealth service options and to determine if one is right for you, call us, Monday – Friday between the hours of 8am and 4:30 pm at 304-824-5806 extension 1302.

Virtual Appointments

We now have the opportunity for you to conduct your healthcare appointments, when appropriate, virtually utilizing a smartphone, tablet, or computer that has video capabilities.  You won’t need to download an app to your device.  Our virtual appointments are conducted through a secure web-based platform that can be accessed using Chrome, Firefox or Safari.

When your appointment is scheduled, a unique web link will be created.  This information will be emailed or texted to you, according to your preference, along with information detailing your appointment time.

When it is time for your appointment, you will receive a phone call from one of our nursing staff who will guide you through the process.  After our nurse has conducted the initial stage of your visit, you will:

  • Click on the link sent to you via email or text at the time your appointment was made
  • Enter your name
  • Allow temporary access to the audio and video on your phone

Once this is completed you will enter the virtual waiting room for your provider. The provider will then start your video visit.  Your appointment will take place with all of the compassion, care and privacy compliance that you as a patient are entitled to expect.

Please note- During your virtual appointment, our Provider may determine that your health care needs will require an in-person visit or screening.  Please know, we have taken several safety measures within all of our facilities to provide a safe and efficient environment to effectively provide in-person services.  Your health and wellness are our top priority.

The billing process for a virtual visit will be handled in the same manner as that of an in-office visit.  If your insurance plan designates a co-pay for an office visit, a co-pay will apply to the virtual visit as well. In the event you are uninsured we have provisions in place, such as our sliding-fee scale, to help cover the expenses of the care you need.

For more information about our Telehealth service options and to determine if one is right for you, call us, Monday – Friday between the hours of 8am and 4:30 pm at 304-824-5806 extension 1302.

Resources for COVID-19 Education

The more you know, the better prepared you can be to navigate your care and the care of your family during the COVID-19 pandemic.

Knowledge is being acquired and measures are being implemented every day to increase the health and safety of our communities.  The CDC has established steps to help prevent the spread of COVID-19 if you are sick. For easy access to this information, please click on here.

What can be worse than misunderstanding the established guidelines of social distancing and seeking medical attention during these challenging times?  Rumors and misinformation. That is why FEMA has established a website location to inform and help protect our friends, neighbors and most importantly our families. Click here for more information on this topic.

What’s happening across our State and how are our individual counties and communities being impacted during COVID-19? For information directly posted to the West Virginia Department of Health and Human Resources website, click here.