We now have the opportunity for you to conduct your healthcare appointments, when appropriate, virtually utilizing a smartphone, tablet, or computer that has video capabilities. You won’t need to download an app to your device. Our virtual appointments are conducted through a secure web-based platform that can be accessed using Chrome, Firefox or Safari.
When your appointment is scheduled, a unique web link will be created. This information will be emailed or texted to you, according to your preference, along with information detailing your appointment time.
When it is time for your appointment, you will receive a phone call from one of our nursing staff who will guide you through the process. After our nurse has conducted the initial stage of your visit, you will:
- Click on the link sent to you via email or text at the time your appointment was made
- Enter your name
- Allow temporary access to the audio and video on your phone
Once this is completed you will enter the virtual waiting room for your provider. The provider will then start your video visit. Your appointment will take place with all of the compassion, care and privacy compliance that you as a patient are entitled to expect.
Please note- During your virtual appointment, our Provider may determine that your health care needs will require an in-person visit or screening. Please know, we have taken several safety measures within all of our facilities to provide a safe and efficient environment to effectively provide in-person services. Your health and wellness are our top priority.
The billing process for a virtual visit will be handled in the same manner as that of an in-office visit. If your insurance plan designates a co-pay for an office visit, a co-pay will apply to the virtual visit as well. In the event you are uninsured we have provisions in place, such as our sliding-fee scale, to help cover the expenses of the care you need.
For more information about our Telehealth service options and to determine if one is right for you, call us, Monday – Friday between the hours of 8am and 4:30 pm at 304-824-5806 extension 1302.