Health Insurance Marketplace Assistance

Making decisions about what health insurance coverage is right for you and your family can be an overwhelming process. If you, or someone you know, is seeking assistance with the process of receiving health insurance quotes and potential coverage through the Health Insurance Marketplace, we have navigators, free of charge, who can assist you with the application process, over the phone.

Give us a call, Monday-Friday, between the hours 8am and 3pm to speak with one of our Health Insurance Marketplace Navigators at 304-824-5860.

On your call, some of the information our trained staff of Navigators will need to learn will include:

  • The number of people living in your household
  • Your household income
  • The home address for everyone you will be applying for coverage
  • The social security number & date of birth for each person you will be applying for coverage
  • W-2 forms for every member of your household
  • Documentation for legal immigrants/naturalized citizenship if this applies

The type of health insurance coverage that can be found on the Health Insurance Marketplace include:

  • Medicare
  • Medicaid
  • CHIP- Children’s Health Insurance Program
  • Marketplace & Private Insurance

If those days and times are not convenient for you, please dial 304-824-5860 at a time that is right for you and leave your name, telephone contact number, and a brief message to say you are in need of assistance navigating the Health Insurance Marketplace.  One of our trained staff will give you a call back to arrange an appointment time.

If all of our professionals are working with an individual at the time of your call, we will take down your name and telephone number to arrange for one of our trained staff to give you a call back to arrange an appointment time.

No.  You have the right to accept or refuse the quote that is provided.

Yes.  We have the ability to schedule an appointment with a translator to conduct the call.  We just need to know what language the caller prefers to conduct the appointment and the coordination efforts will begin to set up a time for the translator to make contact.

No.  The information you provide to the Health Insurance Marketplace navigator is ONLY used for the purposes of Health Insurance Marketplace application and is kept completely confidential.

We support your efforts to learn more about the Health Insurance Marketplace and your health insurance options. For more information about this topic please visit these helpful links:

For easy access to the Health Insurance Marketplace:

For more information about Centers for Medicare and Medicaid Services, often referred to as CMS, please visit: