Health Insurance Marketplace Assistance
Understanding your insurance options can feel complex, especially during open enrollment or after a life change. Our Patient Navigators are here to simplify the process and help you make informed decisions about your coverage, free of charge. They can guide you through receiving quotes and understanding potential coverage, all from the convenience of a phone call.
What We Offer
Our trained Patient Navigators provide free, confidential assistance to help you:
- Explore plans available through the Health Insurance Marketplace
- Compare coverage options based on your health needs and budget
- Complete and submit your Marketplace application
- Understand your benefits after enrollment
Who Should Seek Assistance
Marketplace assistance may be especially helpful if you:
- Do not have health insurance
- Recently lost coverage due to job changes or other qualifying life events
- Are self-employed or work part-time
- Need help renewing or updating your current health insurance plan
- Feel unsure about which plan best meets your needs
Why Work With a Patient Navigator
Health insurance decisions can have long-term financial and health implications. Our Patient Navigators provide unbiased, one-on-one support to ensure you:
- Understand your options clearly
- Avoid common enrollment errors
- Maximize available savings
- Select coverage that aligns with your care needs
When to Enroll
The Health Insurance Marketplace has specific enrollment periods:
- Open Enrollment Period: Typically occurs once per year
- Special Enrollment Period: Available after qualifying life events such as loss of coverage, relocation, marriage, or birth of a child
Our team can help determine your eligibility and ensure you meet important deadlines.
How to Get Started
To get started, give us a call Monday through Friday, between 8:00 AM and 3:00 PM at 304-824-5806.
On your call, our Patient Navigators may ask for the following information to assist you:
- The number of people living in your household
- Your household income
- The home address for each person applying for coverage
- The social security number and date of birth for each applicant
- W-2 forms for members of your household
The information you provide to the Patient Navigator is ONLY used for your Health Insurance Marketplace application and is kept completely confidential.
If a language translator is needed, please let us know which language is preferred, and we will schedule a translator to make contact and assist in completing the Health Insurance Marketplace application.
